Guarantees

Gen-Art guarantees that the products traded through the channels officially accredited against manufacturing defects or material, in accordance with the following provisions and for a duration of 12 months from the date of delivery, where and without limitation documented by valid transport or purchase documents.

In the event that the goods sold are evidently defective, the customer with valid title, must submit a written complaint to Gen-Art through the channels provided by the latter then contacting the agent GEN-ART of reference within XNUMX working days after receipt of the goods. If after this period the Customer finds hidden defects not detectable by performing a normal overall control, the Customer must inform Gen-Art by written document within XNUMX days from their discovery. If the complaint does not arrive in written form within the previously mentioned deadline, the delivered goods are considered accepted and the Customer forfeits all warranty rights.

 

It is excluded from the Warranty

Damage due to storage affected by defects, consequent deterioration, natural wear or damage caused by improper processing or failure to comply with regulations and provisions. Gen-Art declines any responsibility and the warranty right is waived in the event that the customer or a third party make changes or repairs the goods delivered without prior written permission from Gen-Art through the Quality Office or its agents. Warranty rights are explicitly excluded for any defects in the goods that occur after 12 months from the date of delivery.

 

Replacement Products

The replacement products supplied by Gen-Art in application of the warranty conditions benefit from a warranty period equal to the residual period of the product replaced, therefore not exceeding 12 months.

 

In case of a Complaint

For which Gen-Art confirms in writing the right to the application of the warranty, Gen-Art may at its discretion, eliminate the defect of the good supplied or provide the same new good and free from defects. Excludes any further claims of the customer or compensation of the customer for direct or indirect damages (including, but not limited to: loss of earnings, loss of production or profit, damage to third parties, interruption of service, etc.) caused by defective goods or reduced purchase price in addition to the termination of the contract.

 

Suspension

Force majeure shall relieve the Contracting Parties of their obligations to comply for the duration of the disruption and the extent of its effects. Force majeure means strikes, blockades, accidents, fires, earthquakes and other natural disasters, wars, civil wars or riots, sabotage, extraordinary official or governmental measures, interventions, measures or confiscations of any kind, restrictions for quarantine, traffic interruptions, negligence of third parties outside the control of the parties, etc. The Contracting participants shall be obliged to supply each other without delay with the necessary information, within the framework and within the limits of what is reasonable and to adapt their obligations in good faith to the changed circumstances.