Customer Care

To receive more information about our products, choose one of the following options:
See the section Products and search for the article of your interest.
Request the General Catalog Gen-Art compiling the appropriate form.
Contact our Customer Care to speak with our Technical Department or with a specialized reference Agent

Requests for Exchanges or Returns must be communicated no later than 10 days from receipt of the purchased products. After this period, if the Customer finds hidden defects that cannot be identified by carrying out a normal general check, he must communicate them in writing to Gen-Art within 8 days following their discovery. The communication must be made through the appropriate form and / or by contacting the reference Agent, specifying the Customer Code (for Gen-Art customers) and the Company Name. In the communication it will be necessary to indicate the product purchased and the willingness to withdraw from the purchase or to make an exchange. Our Customer Service will reply via e-mail or telephone depending on the choice indicated, giving authorization for the return of the goods only after careful verification. Economic reimbursement is provided only in the condition in which the Customer receives an item with manifest defects or different from the one purchased. For more information see the section Changes and Returns, or, contact our Customer Care

To find the Gen-Art Agent for your area, please send a request to ours Customer Care filling out the form without forgetting to specify this request in the field Your message, or contact Customer Service directly on 06 9349.11.22, active from Monday to Friday from 08:00 to 17:00.

For some specific products the reordering of single components is foreseen. The request can be sent by filling in the following form. Do not forget to indicate in the field your message the product code and the type of component to be requested. Our operators will take charge of the request to find a solution in the shortest possible time.

Gen-Art guarantees the products it markets through officially accredited channels against manufacturing or material defects, in accordance with the following provisions and for a period of 12 months from the date of delivery, where and without fail documented by fiscally valid transport or purchase documents. In the event that the goods sold present obvious defects, the Customer with valid title must submit a written complaint to Gen-Art through the channels set up by the latter by contacting the Gen-Art agent of reference within 10 working days following receipt of the goods. If, after this period, the Customer finds hidden defects that cannot be identified by carrying out a normal general check, the Customer must communicate them in writing to Gen-Art within 8 days following their discovery. If the complaint is not received in written form within the aforementioned period, the delivered goods are considered accepted and the Customer loses any right to the guarantee. For more information go to the page Guarantees.